Returns & Exchanges
Items purchased through Allbirds ReRun are final sale and cannot be returned or exchanged as part of our commitment to extending the lifecycle of our footwear. We encourage you to review all product details and condition ratings carefully before completing your purchase.
Review Product Condition
Each pair of ReRun shoes is unique and assigned a specific condition grade from 'Excellent' to 'Gently Worn' prior to listing.
Verify Sizing
Consult our comprehensive size guide to ensure a perfect fit, as we are unable to process size-based exchanges for our resale collection.
Final Sale Acknowledgement
By completing your checkout, you acknowledge that ReRun items are excluded from the standard Allbirds 30-day trial policy.
Quality Guarantee
If your item arrives damaged or differs significantly from the online description, please contact our support team within 48 hours of delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing